❓ Frequently Asked Questions

1️⃣ How long does shipping take?

Orders are processed within 1–3 business days. Standard U.S. shipping typically takes 3–7 business days after processing. Once your order ships, you’ll receive tracking details via email 💌✨

2️⃣ Where do you ship from?

We proudly ship from within the United States 🇺🇸 Your order is packed with care and sent out as quickly as possible.

3️⃣ Do you offer returns?

Yes 💗 We offer 30-day returns on eligible items. Products must be unused and in original condition. Please visit our Refund Policy for full details.

4️⃣ How do I start a return?

Simply email us at support@kawaiitreasureco.com with your order number and reason for return. We’ll guide you through the next steps 🌸

5️⃣ What if my item arrives damaged or incorrect?

We’re so sorry if that happens 💕 Please contact us within 48 hours of delivery with photos of the item and packaging. We’ll make it right.

6️⃣ Can I cancel or change my order?

Orders can be modified or canceled within 1 hour of purchase. After that, we begin processing quickly and changes may not be possible.

7️⃣ How can I track my order?

Once shipped, you’ll receive an email with tracking information. You can follow your package’s journey in real time ✨

8️⃣ Why hasn’t my tracking updated?

Tracking can take 24–48 hours to update after shipment. If your tracking hasn’t moved in 7 days, please reach out and we’ll help investigate.

9️⃣ Do you ship internationally?

At this time, we primarily ship within the United States. If international shipping becomes available, it will be clearly listed at checkout.

🔟 Are your products handmade?

Some items may be handmade or carefully assembled. Each product description includes specific details about materials and craftsmanship 🌷

1️⃣1️⃣ Will the product look exactly like the photos?

We do our best to capture accurate colors and details. However, slight variations may occur due to lighting or screen settings.

1️⃣2️⃣ Do you offer exchanges?

We do not offer direct exchanges at this time. If you’d like a different item, please return the original (if eligible) and place a new order.

1️⃣3️⃣ What payment methods do you accept?

We accept major credit cards, Shop Pay, and other secure payment options available at checkout 💳✨

1️⃣4️⃣ Is my payment information secure?

Yes. All payments are processed through Shopify’s secure encrypted system. We do not store your payment details.

1️⃣5️⃣ Why was my order canceled?

Orders may be canceled due to payment authorization issues, pricing errors, or suspected fraudulent activity. If this occurs, you will be notified by email.