Refund policy
We want you to absolutely love your purchase from Kawaii Treasure Co 💕 If something isn’t right, please reach out and we’ll do our best to help.
Returns
We accept returns on eligible items within 30 days of delivery.
To be eligible:
-
Item must be unused and in original condition
-
In original packaging
-
Proof of purchase is required
Non-Returnable Items
The following are final sale and cannot be returned or refunded:
-
Mystery boxes or blind bags
-
Customized or personalized items
-
Bundles or promotional sets
-
Clearance or final sale items
-
Items damaged by misuse, water, rough handling, or everyday wear
Because many of our products are handmade, small variations in color, bead placement, or design are part of the magic ✨
Damaged or Incorrect Orders
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photos so we can assist you.
Email: support@kawaiitreasureco.com
Refunds
Once your return is approved and received:
-
Refunds are issued to the original payment method
-
Processing may take 5–10 business days depending on your bank
Shipping costs are non-refundable unless the error was ours.
Return Shipping
Customers are responsible for return shipping unless the item was defective or incorrect.